Last updated: October 21, 2024

These General Terms and Conditions of Sale (GTC) govern all sales made on the charmselegance.com website. By placing an order on our site, you unreservedly accept the terms and conditions below. Please read them carefully before making a purchase.

1. General information

The charmselegance.com website is an online store specializing in the sale of charms and fashion accessories. These terms and conditions apply to all sales made on the site, whether the sale of products to private or professional customers.

2. Products

All products offered for sale on our site are accurately described. Product photographs, descriptions, and prices are provided for informational purposes only and may be subject to change at any time.

3. Orders

3.1. Order process

The ordering process is as follows:

1. Select the products you wish to purchase.
2. Add them to your cart.
3. Validate your basket and proceed to the payment stage.
4. Provide shipping and billing information.
5. Confirm your order by accepting these T&Cs.

3.2. Order confirmation

After submitting your order, you will receive a confirmation email. This email indicates that your order has been placed, but does not constitute formal acceptance of it. We reserve the right to refuse any order for legal or logistical reasons.

4. Price and payment

4.1. Price

Product prices are indicated in euros (€) and are net of taxes , in accordance with the micro-enterprise regime.

VAT not applicable – article 293 B of the General Tax Code (CGI).

Shipping costs are calculated and automatically added to the total amount during the order process, depending on the destination chosen.

4.2. Payment methods

We accept the following payment methods:

• Bank card (Visa, MasterCard, etc.)
• PayPal
  
• Klarna

Payment is required upon order confirmation. Your order will not be shipped until payment is confirmed.

5. Delivery

5.1. Shipping areas

We ship worldwide.
Shipping times are:

• France : 6 to 10 working days
• Europe : 6 to 10 working days
• International : 6 to 10 working days

5.2. Delivery costs

Delivery costs will be indicated when confirming the order depending on the destination and the weight of the items.

5.3. Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number allowing you to follow the progress of your package.

5.4. Delays in delivery

We strive to meet the delivery times indicated, but we cannot be held responsible for delays due to external factors such as strikes, bad weather or customs checks.

6. Right of withdrawal and returns

6.1. Withdrawal period

In accordance with current legislation, you have 14 days from receipt of your order to exercise your right of withdrawal.

6.2. Return conditions

To return a product, it must be in perfect condition, unused, and in its original packaging. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

6.3. Reimbursement

After receiving and verifying the returned products, we will process your refund within 14 days . The refund will be made using the payment method used for the initial purchase.

7. Guarantees

All products we sell are guaranteed against hidden defects. In the event of a defective product, we ask that you contact us as soon as possible. We will then exchange or refund your item, whichever you prefer.

8. Liability

We cannot be held responsible for any indirect damage resulting from the use of the products sold on our site, in particular in the event of loss of profit or material or immaterial damage.

9. Intellectual Property

All content on the charmselegance.com website, including text, images, logos, graphics, and videos, is the exclusive property of Charmselegance or its partners. Any reproduction, distribution, or use of these elements is strictly prohibited without our prior authorization.

10. Protection of personal data

In accordance with data protection legislation, your personal information collected during the order process is used only for the purpose of processing your order. For more information, please see our Privacy Policy .

11. Modifications to the T&Cs

We reserve the right to modify these general terms and conditions of sale at any time. The new conditions will come into effect as soon as they are published on the website. It is recommended that you consult them regularly.

12. Applicable Law and Disputes

These General Terms and Conditions are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution before taking any legal action. Failing agreement, the dispute will be brought before the competent courts.