1. What types of charms do you offer?

At Charms Élégance, we offer high-quality 925 silver charms compatible with the famous Pandora brand. Our creations combine elegance, refinement, and durability to enhance your bracelets and personalize your jewelry with style.

2. Are your charms compatible with Pandora?

Yes! All our 925 silver charms are designed to be perfectly compatible with Pandora bracelets. You can easily add them to your existing bracelets.

3. What are the delivery times?

We ship your orders within 4 to 8 business days . Delivery times may vary depending on your location, but we always strive to process your orders as quickly as possible.

4. Do you ship internationally?

Yes, we ship worldwide! No matter where you are, we'll take care of delivery so you can enjoy our charms no matter where you live.

5. How can I track my order?

Once your order has shipped, you can track its progress directly on our order tracking page . Simply enter your order number and the email address you used when purchasing to view the status of your shipment in real time.

6. What payment methods do you accept?

We accept several secure payment methods, including credit cards (Visa, MasterCard), PayPal, Klarna, and other popular options, depending on your country.

7. Can I return a product?

Yes, you can return products within 14 days of receipt if you are not completely satisfied with your purchase. Items must be returned in their original condition and unworn. For more information, see our return policy.

8. Do you offer customizations?

We currently don't offer direct customizations on our charms, but we have a wide range of designs to suit your preferences and needs. Stay tuned, as customization options may be available in the future.

9. How do I care for my 925 silver charms?

To preserve the beauty of your 925 silver charms, we recommend keeping them away from humidity, chemicals, and high temperatures. Regular cleaning with a soft, non-abrasive cloth will be enough to maintain their shine.

10. Do you offer any promotions or discounts?

We regularly run promotions and special offers. Subscribe to our newsletter to be the first to know about new collections, exclusive offers, and special discounts reserved for our loyal customers.

11. How can I contact customer service?

If you have any questions or concerns, our customer service team is available to assist you. You can contact us by email at info@charmselegance.com, or via the form here .

We are committed to responding as quickly as possible.

12. What is the “Buy 2, Get 1 Free” offer?

Add 3 or more items to your cart: the cheapest of the 3 is automatically free !

No need for a code or message, the discount is applied automatically at the time of payment.

💡 Take the opportunity to mix your styles and have fun!